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Welcome to electronic smoke store!

    1.  Orders over 100USD, Use Coupon Code “555555” to get extra 5% off.
   
2.  Orders over 500USD, Use Coupon Code “101010” to get extra 10%off.

    3.  Post
airmail cheap shipping method is available for the orders which do Not contain E-Liquid
    4.  Order contain e liquid only can choose to ship by EMS express shipping.

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Customer Service

Shipping & Delivery


Q: To which countries do you ship?
A: We currently ship to 80 global destinations.

Q: After I make payment for the goods, how long will it take for the goods to be shipped?
A: 1.Most orders will process and ship within 3 business days after payment confirmed. The arrival time depends on some factors and different areas
    2.You will receive a confirmation email containing shipping details when your order ships. After we ship your goods we will update your order with the tracking number. If the goods couldn’t be shipped within 5 business days, we will communicate with you first just after seeing your order is paid in the system.
    3.There are 2 shipping method options:
    a. Sending by the China post air mail, normally need 15-32days, and the cost needs be paid by customers.(Stop this option temporarily because they can not ship goods including battery and liquid recently).
   b.If guests want to receive the goods in a shorter time(2-12days), please choose sending by EMS (Express mail service of China) or DHL, and the cost needs be paid by customers..
    4.We will ship to the default address of your account, please make sure your address correct before purchase.  
 
Q: Who can advise on local taxes, import duties, tariffs, VAT, GST or other fees incurred upon goods arriving at the place of import?
A: As each country’s local taxes, laws and import restrictions are peculiar to each individual country, we strongly advise you seek legal advice from your local customs or import broker concerning BEFORE you confirm you order.

Q: Who pays for local taxes, import duties, tariffs, VAT, GST or other destination fees?
A: The purchaser is responsibly for payment of local taxes, import duties, tariffs, VAT, GST or other destination fees.

Q: What do I do if I want to make a claim concerning a short delivery or damage?
A: Any claims for shortages in delivery or damage to the Goods must be made in writing within 5 business days of receiving the Goods. We will not be liable for any claim not received within 5 business days of You receiving the Goods. Please take some photos of them and send us the photos by email (Our email is customerservice@ecigaretteb2c.com). We will write back to you ASAP.

Q: If the Goods are delayed can I claim damages from ecigaretteb2c?
A: We will use all reasonable efforts to ensure that the Goods are delivered on time, but We shall not be liable for any loss arising from any delay in delivery. Delay in delivery shall not entitle You to cancel the order.

 

Privacy & Security
 

Q: Can you tell me how to deal with privacy issues?
A: At ecigaretteb2c.com, we take security and privacy issues seriously. Incorporating 128 byte encryption technology, we ensure your privacy is protected. User ID with passwords are transmitted and verified on secure pages, ensuring that no unauthorized parties have access to your communications with ecigaretteb2c.com. This same level of security is applied to your shopping basket details, checkout and delivery information, in addition to all information pertaining to your account with ecigaretteb2c.com.


Q: Is it possible other people could obtain my password from your Site?
A: Your User Password is only stored in an encrypted form, so that the password you enter will only be known to you. Because your password is encrypted by a one-way process, ecigaretteb2c.com has no means of decrypting your password.

 

Returns & Replacements


Q: Can I cancel my order?
A: Yes, you can cancel an order within 24 hours after the payment made. The cancellation will be eligible for a full refund. If you would like to cancel your order over 24 hours of order payment, please contact our customer service representatives for further assistance as soon as possible. Once your order has been shipped, it could no longer be cancelled and would be handled by following our Return & Replacement Policy only.


Q: Can I return products after purchasing for a refund or replacement?
A: You may return most new items (must be in original condition and contain all original packaging and accessories) sold and fulfilled by ecigaretteb2c.com within 60 days since shipment date for a refund or replacement. We are unable to accept goods back if they have been damaged or have excessive ware. The refund will not include the shipping fees. It might take up to 10 working days for the refund to be issued.


Q: What is the process to replace faulty product?
A: To return faulty product, Please take some photos of them and send us the photos by email (Our email is sales@ecigaretteb2c.com), ecigaretteb2c.com cannot accept returned goods without  E-mail being included with the returned Goods.

Q: What do I need to return with the product?
A: All returned products must be in their original packaging with all included accessories intact. If you do not FIRST apply and send e-mail to us, we will not accept the goods for processing and you will bear all associated costs.


Q: When I return the goods, who will be responsible for freight and other costs involved in returning the goods to our repair centre?
A: The buyer shall be responsible for all shipping, insurance, and handling charges (where applicable) when returning the items. Shipping and handling fees shall not be credited to your account. ecigaretteb2c.com shall not be responsible for losses and breakage during the return shipping process. It is highly recommended that the buyer purchase shipping insurance and use a tracking number when shipping the goods.


Q: How can I receive advance replacement product?
A: We are unable to provide an advance replacement product service.


Q: Can ecigaretteb2c.com replace a returned product with a different model from that returned?
A: Yes, if the returned model is no longer available, replacements will be the closest available functionally equivalent model, however, ecigaretteb2c.com reserves the right to replace returned products with newer models which may not be functionally compatible with the original system in which they were used.

 

Payment &Pricing 

Q: Can you tell me how to deal with privacy issues?
A: At ecigaretteb2c.com, we take security and privacy issues seriously. Incorporating 128 byte encryption technology, we ensure your privacy is protected. User ID with passwords are transmitted and verified on secure pages, ensuring that no unauthorized parties have access to your communications with ecigaretteb2c.com. This same level of security is applied to your shopping basket details, checkout and delivery information, in addition to all information pertaining to your account with ecigaretteb2c.com.


Q: Is it possible other people could obtain my password from your Site?
A: Your User Password is only stored in an encrypted form, so that the password you enter will only be known to you. Because your password is encrypted by a one-way process, ecigaretteb2c.com has no means of decrypting your password.

 

Ordering

Q: How do I order products?
A: Simply add items to your shopping cart, and follow the onscreen instructions as you go through the checkout. Enter your shipping address and contacts details, select your shipping and payment method and follow the email notifications as your order lows through the ordering system.

Q: What do I do if I want to order larger volumes of product, or talk to you about ordering a consolidated container of various goods?
A: You need to talk to us, we can discuss the details of your specific ordering requirements in detail. Contact us by emailing sales@ecigaretteb2c.com or live chat online.

 

 
Payment Methods

Q: What are the Payment Methods?
A: We currently accept PAYPAL, WESTERN UNION as payment methods.


Q: What is PayPal and how to pay by Paypal?
A: 1、PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. As of today, PayPal has over 100 million member accounts in 190 countries and regions. One advantage of using PayPal payment method is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card and other financial information to the merchant.

2、Existing PayPal users who would like to use PayPal payment method when placing an order can click on the "Checkout with PayPal" button when checking out. New PayPal users who would like to use PayPal as a payment method will be redirected to the PayPal website to sign up for an account and will be presented with the "Checkout with PayPal" option when they get back to the website.
Pay for purchases or send money to anyone with an email address in 45 countries. It's free. Signing up for a PayPal account is easy, and takes just a few minutes to complete. Once you're done, you can send your payment in minutes.

You can sign up for a PayPal account at https://www.paypal.com/cgi-bin/webscr?cmd=_registration-run


Q: What is WESTERN UNION and how to pay by WESTERN UNION?
A:1、The Western Union Company (NYSE: WU) is a financial services and communications company based in the United States. Its North American headquarters is in Englewood, Colorado, United States, and its international marketing and commercial services headquarters are in Montvale, New Jersey. Until it discontinued the service, Western Union was the best known US company in the business of exchanging telegrams.

2、Sender goes to a Western Union office and presents funds (plus fees) for "Next Day" or "Money in Minutes" service. Sender provides his/her name and address, the recipient's name, and a designated payment city or town. Western Union provides the sender a 10-digit Money Transfer Control Number (MTCN) that must be transmitted separately by sender to recipient. Recipient then proceeds to a Western Union agent office in the designated payment location, presents the 10-digit MTCN, and a picture identification document. Money then is paid out to recipient. If recipient lacks identification document(s), a pre-arranged password may suffice. Funds are paid out in cash. If payment exceeds a local maximum or cash on hand, then a check is issued. Alternatively, sender may forward funds online to recipient by visiting westernunion.com and following instructions.

• No transaction fee included into your order, Please transfer the money within 7 days.
• Bank Name : WESTERN UNION BANK
• First Name : JING
• Last Name : HE
• Address : City: Shenzhen    Country: China
• Once payment has been sent, please send an email to this address: sales@ecigaretteb2c.com Include First and Last name and Money Transfer control number. If send by Western Union please email us scanned copy of receipt Thanks!

 

Viewing Orders


Q: How do I view the goods I have ordered?
A: You can see the goods in you shopping cart at any time during the order process by selecting view cart. Following completion of your order, please log in and view your account to follow the processing of your order.

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